To start the return process for your order, please enter your email address and order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • The item(s) must be unworn/unused and unwashed.
  • Tags must still be attached.
  • Items must be free from deodorant stains, any odours (e.g. perfume, cooking, cigarettes etc).
  • We check all items before dispatch, should however, an item still arrive faulty, you must report it within 3 days.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 14 working days. Once refunded, it will show in your account within 3-5 working days.


Are there any charges for return?

  • We do not offer a free returns service.
  • We will refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. 
  • The customer will be charged for shipping of exchanges to be sent to outside the UK.