To start the return process for your order, please enter your email address and order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 14 days of receipt of your shipment.
- The item(s) must be unworn/unused and unwashed.
- Tags must still be attached.
- Items must be free from deodorant stains, any odours (e.g. perfume, cooking, cigarettes etc).
- We check all items before dispatch, should however, an item still arrive faulty, you must report it within 3 days.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 14 working days. Once refunded, it will show in your account within 3-5 working days.
Are there any charges for return?
- We do not offer a free returns service.
- We will refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect.
- The customer will be charged for shipping of exchanges to be sent to outside the UK.